A new kind of project/program management office (PMO) emerges in full-blown maturity and value for the overall business in a new survey.
Based on responses from more than 3,000 respondents in more than 17 industries on six continents, ESI’s global survey revealed that Next-Gen PMOs:
>> actively engage in helping employees apply what they’ve learned in training back on the job,
>> are more business-oriented,
>> are considered more developed (so-called “maturity”),
>> have a stronger customer focus, and
>> are more valued than those that don’t assist in applying training back on the job.
ESI’s PMO survey points out the challenges that still face today’s PMOs:
>> In general, PMOs still rely heavily on standard definitions of success such as on time, to-budget project delivery to measure their worth.
>> Return on investment (ROI) is being used less this year to measure training impact (25 percent) than last year (30 percent).
>> Three out of five PMOs are actively engaged in selecting collaboration software. Most regions have a high adoption rate, with the exception of parts of Asia.
>> Approximately 55 percent claimed the value of their PMO was called into question by key stakeholders, a move up from nearly 40 percent in 2011. Executive scrutiny plagues two out of three PMOs that are called into question.
>> This year even fewer PMOs (70 percent) are measuring the actual impact of their training compared to last year (76 percent).
“While many organizations may aspire to build the Next-Gen PMO, the majority of PMOs have a long way to go before reaching that status,” says ESI executive vice president J. LeRoy Ward. “The Next-Gen PMO is a business-minded one that utilizes ROI for its training impact and effectiveness measurement along with active engagement in learning sustainment.”
Recent Aberdeen Group research on video learning showed that top-performing enterprises are learning how to harness the power of two-way video learning, providing access to video content from subject-matter experts, and even enabling workers to create their own videos as powerful ways to share knowledge and support traditional learning efforts. The Learning Challenge Today’s organizations are constantly shifting to keep up with marketplace demand, and they look to learning to help keep their staff, customers and other stakeholders aligned to these continual shifts. MORE...
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